1. Return Eligibility

  • Return Window:
  • Standard Items: 30 days from delivery
  • Holiday Orders (Nov 1 – Dec 31): January 31
  • Conditions:
  • Unused, unassembled, in original packaging (tags intact)
  • Order number or receipt required
  • Non-Returnable Items:
  • Custom furniture (made-to-order)
  • Clearance/damaged (“as-is”) items
  • Opened mattresses (federal hygiene laws)

2. How to Return

  1. Start Your Return:
  1. Shipping Options:
  • Prepaid Label (Free for Defects): Emailed after approval
  • Self-Ship: Use any carrier (tracking required)

3. Refunds

  • Processing: 3–5 business days to original payment method
  • Deductions:
  • 15% restocking fee for late returns (after 30 days) or missing parts
  • $50 + replacement cost for missing parts

4. Damaged/Defective Items

  • Report Within 48 Hours: Submit via portal with:
  • 8 photos (360° views, packaging, label)
  • Carrier confirmation
  • Resolutions:
  • Minor damage: 20% refund + repair kit (24 hours)
  • Major damage: Replacement shipped (48 hours)
  • Irreparable: Full refund + $50 credit (72 hours)

5. Legal Compliance

  • California: No restocking fees within 30 days
  • New York: Free return shipping for defects
  • Texas: Full refund if delivery is 14+ days late

Need Help?

Address: 681 Leavesley Rd, STE 98, Gilroy, CA 95020

Email: returns@intersecthome.com

Phone: 1-669-786-1304 (Mon–Fri, 10 AM–9 PM PST)