Shipping Policy

1. Order Processing

Standard Items (Chairs, Tables): Processed within 24 business hours (Mon–Fri, 10 AM–5 PM)
Large Furniture (Beds, Sofas): 48–72 hours for crating & palletizing
General Handling Time: 1–3 business days

Holiday Closures: No processing on:
Jan 1, Memorial Day, July 4, Labor Day, Thanksgiving, Dec 25
Orders placed after 12 PM before a holiday process the next business day.

2. Shipping Options

Method	Carrier	Time	Regions	Notes
Standard	FedEx	3–5 business days	Continental USA	$50 late-delivery credit (terms apply)
White-Glove	LDI	7–14 business days	Continental USA	Includes assembly & debris removal
Express	FedEx	2–3 business days	Continental USA	Full refund if not on time

Exclusions:

No shipping to AK, HI, PR and PO Boxes (for Standard/Express/White-Glove)
White-Glove not available for items over 1,000 lbs. or requiring cranes
APO/Military: Sent via USPS Priority (DD Form 1384 compliant)

3. Shipping Costs

Free Standard Shipping: Orders $499+ (excludes White-Glove & AK/HI)
Standard Shipping: $19.99
Express Shipping: $28.99
Oversized Items: Extra fees at checkout

Price Match:
Find a lower shipping cost? Get 110% store credit — email: support@intersecthome.com

4. Tracking & Alerts

FedEx Orders: Track via IntersectHome or FedEx
White-Glove: GPS tracking via SMS/email (opt-in)

5. Damaged or Lost Items

Required: Unboxing video/photos within 24 hours (with timestamps)
Submit: Through the Damage Claim Form
Need: 6 photos + delivery slip

Resolutions:

Replacements: Sent in 48 hrs (free express)
Refunds: 1–5 business days
Lost Packages: Investigated in 72 hrs; if unresolved, get 100% refund + $50 credit

6. Returns & Failed Deliveries

Return Authorization: Required via Return Request Form

Type	Fee
Standard Returns	15% restocking
Custom/Clearance Items	25% restocking
Mattress Disposal	GreenWaste pickup

Undeliverable Fees:

Wrong Address: 15% restocking + reshipping
Refused Delivery: 20% fee + return freight

7. Inventory & Stock Info

Status	Meaning
In Stock	Available in warehouse and ready to ship
Backorder	Pre-order open, ships in 3–5 days after ETA
Discontinued	Limited stock, no restock, final sale

8. Contact & Compliance

Shipping Support
Email: shipping@intersecthome.com
Phone: 1-669-786-1304 (Mon–Fri, 10 AM–9 PM)
Live Chat: Avg. response time — 90 seconds

Regulatory Compliance

Physical Address: 681 Leavesley Rd, STE 98, Gilroy, CA 95020

FMCSA License: MC-148026

CA ARB Certification: 2024-74526 (Low-emission packaging)