1. Acceptance of Terms
By using IntersectHome.com (the “Site”), you agree to:
- These T&C,
- Our Privacy Policy,
- All additional policies linked herein.
Explicit Consent:
- Checkbox confirmation required at checkout (“I agree to the Terms & Conditions”).
- Continued use after policy updates constitutes acceptance.
2. Account & User Obligations
A. Eligibility
- Age Requirement: 18+ years (validated via AgeChecker).
- Prohibited Users: Resellers, fraudsters, competitors.
B. Account Security
- Credentials: You’re liable for unauthorized access (e.g., stolen passwords).
- Termination: We may suspend accounts for T&C violations (appeal via Legal Portal).
3. Product & Pricing
A. Descriptions
- Accuracy: Images are illustrative. Exact dimensions/colors in specs.
B. Pricing
- Errors: We reserve the right to cancel orders with pricing mistakes (e.g., $10 sofa).
C. Taxes
- Sales Tax: Calculated at checkout.
- Duty-Free Claims: No customs duties for US orders.
4. Payment & Fraud
A. Accepted Methods
| Method | Processor |
|---|---|
| Credit/Debit | Airwallex |
B. Fraud Prevention
- Hold Rights: Orders held for investigation (up to 10 days).
5. Shipping & Delivery
A. Title & Risk
- FOB Shipping Point: Risk transfers to you upon carrier pickup.
- Inspection: Report damages within 48 hours (see Shipping Policy).
B. Delays
- Force Majeure: Not liable for delays from pandemics, strikes, or disasters.
- Compensation: 5% discount per week delayed (capped at 25%).
6. Returns & Refunds
A. Binding Terms
- Returns governed by our Refund Policy.
- Restocking Fees: Up to 25% for customized items.
B. Non-Returnable Items
| Category | Disposal Method | EPA Certification |
|---|---|---|
| Mattresses | Incineration | WM Certification |
| Assembled Furniture | Donation | 501(c)(3) receipts provided |
7. Intellectual Property
A. Ownership
- Takedowns: Report infringements via Contact form.
B. User-Generated Content
- License: Grants us perpetual rights to use reviews/photos.
- Moderation: We remove offensive content (appeal via email).
8. Dispute Resolution
A. Arbitration
- Mandatory: All claims resolved via JAMS under AAA rules.
- Opt-Out: Email legal@intersecthome.com within 30 days.
B. Class Action Waiver
- No class/representative actions permitted.
C. Governing Law
- California law applies (Santa Clara County venue).
9. Limitation of Liability
A. Cap on Damages
- Direct Damages: Limited to order value.
- Incidental/Consequential: Excluded (e.g., lost profits).
B. Exclusions
- Product Misuse: Not liable for injuries from improper assembly.
- Third-Party Services: FedEx delays, Payment processor errors.
10. Updates & Notifications
A. Revisions
- Notice: Email 30 days before changes take effect.
B. Contact
- Legal Inquiries: legal@intersecthome.com
- Physical Address: 681 Leavesley Rd, STE 98 Gilroy, CA 95020