Shipping & Delivery
Q: How long does shipping take?
- Standard Shipping: 3–5 business days (continental USA).
- Large Furniture (White-Glove): 7–14 business days.
- Delays: Track in real time here or call 1-669-786-1304.
Q: Do you ship to Alaska/Hawaii?
- Yes, via Expedited Air (5–10 extra business days). Fees calculated at checkout.
Q: What if I’m not home for delivery?
- Standard: Packages left securely per carrier policy.
- White-Glove: We’ll contact you to reschedule.
Returns & Refunds
Q: Can I return my order?
- Yes! Returns accepted within 30 days if unused and in original packaging. Start here.
- Exceptions: Custom furniture, mattresses, and clearance items.
Q: Are there restocking fees?
- Standard: 15% fee (waived for damaged/defective items).
- Custom Orders: 25% fee.
Q: How long do refunds take?
- Credit Cards: 3–5 business days.
Product Quality
Q: What materials do you use?
- Frames: Sustainably sourced hardwoods (FSC-certified).
- Upholstery: Stain-resistant fabrics.
- Finishes: Non-toxic, child-safe coatings.
Q: Do you offer warranties?
- Standard Warranty: 2 years against manufacturing defects.
- Extended Options: Up to 5 years.
Q: How do I assemble furniture?
- Step-by-step guides included. Need help? Call 1-669-786-1304 for free video support.
Payments & Security
Q: What payment methods do you accept?
- Credit/debit cards (Visa, Mastercard, Amex), UnionPay (via Airwallex).
Q: Is my payment info secure?
- Yes! We use PCI-DSS compliant encryption and never store full card details.
Q: Why was my order declined?
- Common reasons: Address mismatch, high-risk fraud flags. Email support@intersecthome.com to resolve.
Contact & Support
Q: How do I reach customer service?
- Phone: 1-669-786-1304 (Mon–Fri, 10 AM–9 PM PST).
- Email: support@intersecthome.com.
- Live Chat: Bottom Right Corner (Mon–Fri, 10 AM–9 PM PST).
Q: Where is your warehouse?
681 Leavesley Rd, STE 98, Gilroy, CA 95020